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      <image:title>The Customer Success Blog - Did 2020 teach us that control and planning are just a big illusion? - 3 Truths to consider:</image:title>
      <image:caption>No situation is insurmountable. Improving a situation takes the same process with or without a crisis. You are more solid than you think.</image:caption>
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      <image:title>The Customer Success Blog - Customer Success is a Team Challenge - Do your part.</image:title>
      <image:caption>When you do your part we may win. If you don’t, we will lose.</image:caption>
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      <image:caption>Whatever it is, the way you tell your story online can make all the difference.</image:caption>
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      <image:caption>Whatever it is, the way you tell your story online can make all the difference.</image:caption>
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      <image:title>The Customer Success Blog - Market Expansion Starts with Values - How revenue grows</image:title>
      <image:caption>Market expansion implies both attracting new clients and securing more orders from your existing ones. But what does that have to do with values?</image:caption>
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      <image:title>The Customer Success Blog - Customer Success&lt;/a&gt; pros are EXPERTLY INTENTIONAL. - As in any relationship that you care about, a customer success professional takes the time, effort and the initiative to understand the customer's goals, motives and values. What are the customer goals? What needs to happen for the customer to consider their purchase and implementation a success?</image:title>
      <image:caption>Once the customer goals are clear, a Customer Success professional, like a true friend, empowers the customer.</image:caption>
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      <image:title>The Customer Success Blog - Just Sayin’ - Customer Success is a MUST HAVE.</image:title>
      <image:caption>Customer Success is not “by the way”. Customer Success is not a PS. It is a CORE value, which you either have or not. It is a requirement for your own success.</image:caption>
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      <image:title>The Customer Success Blog - Obsession !</image:title>
      <image:caption>If we want our employees obsess about our clients, we need as employers to obsess about them.</image:caption>
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  <url>
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    <lastmod>2023-07-25</lastmod>
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      <image:title>Home - A Customer Success Manifesto !</image:title>
      <image:caption>Your inherent obligation to your customers is for them to become more successful using your product or service. If your customer is unsuccessful, so are you. That’s it. ( yes, really, that’s it. ) Would you like to learn how to build championship-level Customer Success culture so that your company becomes a market leader?</image:caption>
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    <image:image>
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      <image:title>Home - Employee Success is key to Customer Success</image:title>
      <image:caption>Team Experience has changed forever in 2020. Your employees demand success no less than your customers do. The Corporate Employee Experience is now Diversified, Digitized and De-centralized. And, your Employees Success begets your Customer Success. Would you like to create an employee experience that promotes personal and professional growth and creates that success?</image:caption>
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    <image:image>
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      <image:title>Home - Make it stand out</image:title>
      <image:caption>Whatever it is, the way you tell your story online can make all the difference.</image:caption>
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    <lastmod>2021-06-29</lastmod>
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      <image:title>About - My Strategic Goal</image:title>
      <image:caption>“It is my personal strategic goal to always work in a value-based environment or company that holds Customer Success as a core value.”</image:caption>
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    <image:image>
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      <image:title>About - Make it stand out</image:title>
      <image:caption>Whatever it is, the way you tell your story online can make all the difference.</image:caption>
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    <image:image>
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      <image:title>About - Make it stand out</image:title>
      <image:caption>Whatever it is, the way you tell your story online can make all the difference.</image:caption>
    </image:image>
    <image:image>
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      <image:title>About</image:title>
      <image:caption>My Resume (PDF)</image:caption>
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    <image:image>
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      <image:title>About</image:title>
      <image:caption>My Personal Code of Honor</image:caption>
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